Privacy policy

Our Commitment to You

Clingman LLC (“Alias Matcha,” “we,” “our,” or “us”) is committed to safeguarding your personal information. We make every effort to protect the security and confidentiality of the data we collect and to ensure it is only used for proper business purposes related to managing and servicing your orders.

 

This Privacy Policy (“Policy”) explains how we collect, use, and share your information when you visit our website www.aliasmatcha.com, make a purchase, or interact with our services.

 

When we refer to “personal information,” we mean any data that can be used to identify you, either alone or combined with other information.

Title

Last updated: September 2025

1. Collecting Your Information

2. Using Your Information

3. Sharing Your Information

4. How We Use Cookies

5. Do Not Track Signals

6. Security of Your Information

7. Policy for Children

8. Links to Other Websites

9. Submitting Information from Outside the U.S.

10. Exercising Your Privacy Rights

11. Promotional Messaging

12. Retention Period

13. Contact Us

1. collecting your information

We collect information in a variety of ways, including when you provide it directly to us or when you browse our website. The categories of information we collect include:

 

Information You Provide to Us

 

This is information you voluntarily provide when making a purchase, creating an account, or contacting customer support. This may include:

 

Order information: products purchased, purchase amount, date of purchase.

Customer records: name, email, phone number, and shipping/billing address.

Customer service details: messages with our support team, feedback, or survey responses.

 

Other information you choose to provide.

 

Note: If you apply for a job with us, we may collect resumes, cover letters, and references. Sensitive information (e.g., Social Security numbers) is only collected as required for employment purposes and is not sold or shared.

 

Information Automatically Collected

 

When you visit our website, our servers automatically collect certain data, such as:

IP address, browser type, and operating system

Referring website address

Pages viewed and timestamps

Device information (e.g., mobile device type, location data if enabled)

Usage patterns to help us improve our website and services

We may also collect aggregated or de-identified data, which cannot be used to identify you. This data will never be re-identified.

2. using your information

We use the information collected for the following purposes:

  • To operate and improve our business:
    Enhance our website, customer experience, and product offerings.
  • To process transactions and provide customer service:
    Fulfill orders, send confirmations, and respond to support inquiries.
  • For marketing and advertising:
    Personalize your experience, deliver promotional offers, and share updates on new products and events.
  • Analytics and research:
    Understand how customers use our website to improve performance and design.
  • Security and fraud prevention:
    Detect and prevent unauthorized activity or fraud.
  • Legal compliance:
    Fulfill obligations required by law or respond to legal requests.

3. sharing your information

We may share your information with third-party partners who assist us with business operations. These partners are only given the data necessary to perform their services.

Examples include:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Marketing and advertising platforms (e.g., Facebook, TikTok, Google)
  • Email service providers (e.g., Klaviyo)
  • Fulfillment centers and shipping carriers
  • Data analytics providers

We may also share information:

  • To comply with the law: in response to legal requests or investigations.
  • During a business transfer: if Alias Matcha is sold, merged, or reorganized.
  • For fraud prevention and security measures.
  • We do not sell your personal information.
    However, some data shared with advertising platforms may be interpreted as a “sale” or “share” under certain state privacy laws.

4. how we use cookies

Our website uses cookies and similar tracking technologies to improve your experience and support our marketing efforts. Cookies help us:

  • Remember your preferences and account settings.
  • Analyze site performance and user behavior.
  • Show personalized ads across platforms like Facebook and Google.

Types of Cookies We Use:

  • Required cookies – essential for website functionality (e.g., checkout).
  • Analytics cookies – track website usage to improve services.
  • Advertising cookies – show you relevant ads based on your browsing activity.

You can disable cookies through your browser settings, but certain features of our site may not work properly without them.

5. do not track signals

Some browsers allow you to send a Do Not Track (DNT) signal. There is no industry-wide standard for responding to these signals. We currently do not respond to all DNT requests, but we will comply when required by applicable privacy laws.

6. security of your information

We implement reasonable safeguards to protect your personal data. However, no transmission over the Internet is completely secure.

  • You are responsible for keeping your account password confidential.
  • While we take steps to secure your data, we cannot guarantee absolute security.

7. policy for children

Our website is not intended for individuals under 18 years of age.
By using our services, you confirm that you are at least 18.
If we discover that a child under 18 has provided personal information, we will take steps to delete it.

8. links to other websites

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before sharing personal information with them.

9. submitting information from outside the u.s.

Alias Matcha is based in the United States, and our services are directed primarily to U.S. customers.
If you access our website from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.

10. exercising your privacy rights

Depending on your location, you may have certain rights under privacy laws such as the California Consumer Privacy Act (CCPA). These rights may include:

  • Right to Know: Request details about the data we collect and how it’s used.
  • Right to Delete: Ask us to delete personal information we’ve collected, subject to certain exceptions.
  • Right to Correct: Update inaccurate personal data.
  • Right to Opt-Out: Stop the sharing of your data for advertising purposes.
  • Right to Data Portability: Receive a copy of your data in a portable format.

To exercise these rights, email us at contact@aliasmatcha.com with your request.
We will verify your identity before completing any requests.

11. promotional messaging

By subscribing to our email or SMS marketing lists, you consent to receive promotional messages from Alias Matcha, including updates about sales, new products, and special offers.

  • Email opt-out: Click the “unsubscribe” link at the bottom of any marketing email.
  • SMS opt-out: Reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message from us.

Your consent to receive promotional messages is not a condition of purchase.

12. retention period

We will retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

13. contact us

If you have questions or concerns about this Privacy Policy, please contact us at:

Alias Matcha / Clingman LLC

contact@aliasmatcha.com

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